Give your team a place to report fraud, waste, and abuse.
Qlarant offers your organization full-service, bilingual call center capabilities. Our services include intake of complaints, state-of-the-art data analytics, triage of calls, trending and tracking system services — for complaints, surveys and more.
The Qlarant Fraud, Waste, and Abuse Hotline. Currently, we operate a hotline that allows us to review complaints from a variety of sources — such as plan sponsors, pharmacy managers, agencies, law enforcement, and even Congress. Complaints can be made not only by callers, but also can be delivered by reporting tools, emails, voicemails, and faxes.
When a call comes in, Qlarant experts go to work investigating and researching complaints. There is a rigorous process and workflow for triaging and tracking complaints, using a risk assessment and prioritization strategy to prioritize work with the highest risk.
To ensure the effective and efficient handling of calls, our specialists receive extensive customer service training. We thoroughly document our work-products, and maintain them in a secure environment, so they can be readily retrievable for any business need.
Qlarant can customize a call center as part of your improvement programs. Talk to a Qlarant expert today to put our call center experience and capabilities to work for you.